New book, Salon Success, Tweaks & Tips, Building The Highly Effective Salon or Spa, hits shelves for the Salon, Spa, and Personal Service industry.

Newport News, VA (PRWEB) March 1, 2006

New book, Salon Success, Tweaks & Tips, hits shelves for the Salon, Spa, and Personal Service industry. The book is arranged in logical sections, and broken down into manageable pieces. It is loaded with small changes that a business owner, or staff-member can make.

Erin Snyder Dixon has lived on the Virginia Peninsula for most of her life. Working in the beauty industry as a Nail Instructor and traveling to coach Salons in business skills, led to the collaboration of this new book. Salon Success, Tweaks & Tips, building the highly effective Salon or Spa, was born after Erin Snyder Dixon and a colleague, Robin Gibbons (also an expert in the Beauty Industry), discovered that industry professionals were consistently asking the same questions. How can I make more money? How can I keep my clients? What do my clients expect? Where do I go for help?

Under its cheerful hot-pink exterior, lay the nuts and bolts of client care. The information is woven through small snippets that can be easily read and implemented. The print is large enough to read easily and the tone is fun and uplifting, reminding uthe reader not to take themselves too seriously. Written by industry experts, this 'un-textbook' , is designed specifically for the beauty-service industry.

Erin Snyder Dixon is a bestselling coauthor in the Wake Up Live The Life You Love series, making it to no.6 with Giving Gratitude, on the Barnes & Noble list in January 2006.

Erin Snyder Dixon

Erin is one of the leading professionals in the Beauty industry. She has a degree in business management and the lessons of more than 20 years of experience in business. She has consulted for a number of professional manufacturing companies, spas and salons. She is an award winning nail artist, educator and best selling author. She is the author of Attractive Profits in Nail Art, coauthor of Seizing Your Success and Giving Gratitude and has been published or featured in several international trade magazines and continues to share her experience with others through conferences, speaking engagements, and freelance writing.

This professional member of the National Speakers Association has enjoyed being a guest artist at beauty shows and a facilitator in train-the-trainer events. She is currently working with Nail Systems International (NSI) as an educator. She has shared her experience with non-profit organizations such as the Leukemia & Lymphoma Society, and completed five marathons for charity, raising over $ 15,000 for research. She is also an internationally recognized award winning Vintner, who earned top honors for her wine.

Salon Success is available online at Barnes & Noble (who offers a tidy little discount for members) or direct at http://www.shop.SpeakingToTheNation.com


or by sending $ 19.95 (Check or Money Order) to Nail Care Services, PO Box 1189, Newport News, VA 23601

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Home Service companies need to be more responsive to online customers

(Vocus/PRWEB) 10 April 2011

The study from market research specialists eDigitalResearch, found that only 6 of the 20 sites benchmarked managed to score above 50% for email contact as customers became increasingly frustrated with unhelpful or delayed responses, compared with a top score of 87.8% for the account area, reaffirming that users expect added customer support, as well as innovative website tools.

Derek Eccleston, Research Director at eDigitalResearch, explains, It is essential that home service companies are providing adequate customer support, especially as more and more utility providers are offering online users the ability to view balances and make payments, as well as pioneering other website features, such as nPowers innovative price comparison tool.

Online customers now expect certain standards when it comes to website usability and the supporting customer contact. As these expectations continue to grow with the rise of MEcommerce, where users are now dictating to companies where, when and how they want to interact, it is vital that home service sites take the necessary steps to provide online customers an experience they have now come to expect, especially before they start looking for a better experience and better deals elsewhere".

The eHomeServices benchmark report assesses the entire end to end customer journey across 20 of the leading home service, utility and property websites. Unsurprisingly, email customer service was the lowest performing area throughout the study, with an average satisfaction score of just 45%. Customers were also disappointed on first impressions, with homepages found to be uninspiring and difficult to navigate, and only managing to score an average of 69.6%.

Telecoms provider O2 topped the overall league tables for the first time with an overall score of 76% and a well rounded performance across the entire end to end customer journey, including their customer service. Shoppers were particularly impressed with O2s friendly and professional telephone customer service, as well as their prompt and detailed email responses.

Gas and electric companies were the highest performing sector, with nPower, Southern Electric, British Gas and E.ON all completing the top five. Customers particularly rated these top providers simple yet functional account areas that included detailed and relevant information, as well as a variety of helpful tools to check energy use and bills.

On comparison, property sites were the worst performing sector overall, with eight out of the nine benchmarked only making it into the bottom half of the table. Those that did particularly poorly were unable to offer online users basic website usability features that are expected nowadays, such as relevant and detailed search facilities, easy-to-navigate pages, and prominent contact details. For sites that now allow users to complete entire property searches online, it is crucial that they provide the basic websites essentials and necessary customer contact to support this.

Home service providers are still lagging behind other eDigitalResearch industry benchmark standards. However, the gap between scores is less than that in the eRetail, eTravel, eFinance and mCommerce benchmark studies, suggesting that utility providers have a greater opportunity to differentiate themselves from their closest competitors across the industry as a whole and increase their market share.

For a copy of the results presentation, including the full league tables, please complete the following short survey; https://ecustomeropinions.com/survey/survey.php?sid=516954260 . Alternatively please log in or sign up to the benchmarking area of the eDigitalResearch website; http://www.edigitalresearch.com/benchmarking.

For more information please contact Lisa Bonczyk on +44 (0)1489 772920 or email lisa(dot)b(at)edigitalresearch(dot)com

Methodology

Dial 7 Car & Limousine Service Lets Online Users Create Dial 7's Next Commercial, NYC

Manhattan, NY (PRWEB) October 19, 2011

Aspiring film directors, voiceover actors, and infographic video designers all have a chance to build their portfolio by entering Dial 7s newest social media contest [that allows them to] Create Dial 7s Next Commercial.

Users have the complete autonomy to create a professional, stylish, and informative commercial that will ultimately be used in Dial 7s 2012 social media and mobile ad campaigns.

The rules are simple:

1.

PhysicalTherapistSites Announces Partnership with HPSO (Healthcare Providers Service Organization), Offering Host of Business Solutions for Physical Therapists

Boulder, CO (PRWEB) November 04, 2011

Two top companies in the Physical Therapy field, PhysicalTherapistSites and HPSO (Healthcare Providers Service Organization), have come together to give members access to a larger and complimentary collection of business solutions. PhysicalTherapistSites (http://www.PhysicalTherapistSites.com) customers increase their online exposure with professional websites and search engine optimization for physical therapists to help patients find their practice. And as a new member benefit, HPSO members will receive exclusive benefits and promotional offers.

We are so pleased to be creating this new partnership with HPSO (http://www.hpso.com). We know it isnt worth having a great website if no-one can find it, and we are the experts in helping Physical Therapists expand their internet presence and drive new patients to their practice, Kathleen Maloney, President of PhysicalTherapistSites, explains. Physical Therapists can trust our recommendation for HPSOs large offering of business insurance packages.

PhysicalTherapistSites (http://www.PhysicalTherapistSites.com) specializes in creating websites that are engaging, professional, cost-effective, and extremely simple to maintain. The PhysicalTherapistSites package (with no set-up fees or contracts) include everything needed to for a professional online presence, including Search Engine Optimization, integrated email, editing tools, credit card processing, online appointment notifications, and unlimited technical and customer support.

HPSO offers Professional Liability Insurance for a wide array of healthcare professionals, including professional liability, workers compensation business auto and property insurance.

HPSO also offers a range of personal insurance including health, dental and life insurance. Members can also have access to risk management resources, including newsletters, articles, case studies and sample risk management plans. HPSO has policies designed to protect business assets and cover expenses in the event of a legal malpractice suit, and is designed to meet the unique needs of today's OTs, PTs, PTAs, and students.

As an added benefit, HPSO members will receive one month free when they sign up for PhysicalTherapistSites services by entering the promotional code of HPSO. Physical Therapists can get started building their online presence today by visiting http://www.physicaltherapistsites.com/HPSO.

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